Frequently Asked
Questions...
What
about Home Study Traffic School?
Home Study traffic school is an option offered
by numerous courts to fulfill requirements in the California
Vehicle Code, to have your traffic citation resolved without a
conviction on your DMV record, as long as the court authorizes the
program in whose jurisdiction the citation was issued.
Who
says I am Eligible for Home Study Traffic School?
Each court sets their own standards for Home
Study programs. Others make it available only to out-of-state
violators. Always check the printed materials you received from
your court or call the court, too make certain of your eligibility.
How long will it take to complete
the on-line program?
Our program is
completely self-paced. We have no time restraints on our program.
We do suggest that you do take your time, as this will make taking
the quizzes and final exam easier for you. Remember that we will
allow you to review all course material during quizzes and final
exam.
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Do I have to complete the
program all at one time?
No! Our site
will allow you to enter the program as often as you like. Every
time you complete one of the lessons, your course status will be
saved. When you want to re-enter your course in progress, simply go
to our homepage at www.Backtobasicstrafficschool.com
and click on Customer Login. Now to access your
course, you will be required to submit your driver's license
number given during
registration.
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Can I access your web site other
than at home?
Yes! You can
access our web site using any computer where you have Internet
access. Keep in mind to achieve the best performance on the net you
should use the most recent versions of Netscape or Microsoft
Internet Explorer.
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Is technical support available?
Yes!
Technical support is available. When a student does require
technical support our customer representatives will be happy to
assist you through the steps. Our friendly and knowledgeable
customer representatives are available Monday through Friday
from 8:00am to 5:00pm to assist you. You can reach us at
1-800-508-0868
we are also available after hours by Email at info@Backtobasicstrafficschool.com
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How soon will I know if I passed
the final exam?
Immediately!
Our web site will notify you immediately if you have
passed or failed. If you have received a passing score of 80% or
better you will be directed to a "Congratulations" page.
If you were not taken to a "Congratulations" page you
did not pass or our school did not receive your final exam. You
will have to retake the final exam without any additional charges.
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How do I receive my certificate?
How your
certificate of completion will be handled for Kings County
Orange County and Sacramento County Courts:
1)
Once you have completed your traffic
school course and the school has received your final exam
and you have passed with an 80% or better.
2)
All certificates of completion will be
electronically filed with the court where you received your
citation
3)
Because of the electronic filing,
please be sure to select the correct County/Court where you
received your citation so that your certificate will be
routed to the correct court. (Please note: This may not be
the county where you live).
4)
Once
your certificate of completion is received by the Court, you
will receive an automatic notification from the Court via
e-mail or via cell phone text message, whichever you prefer
at no additional cost.
5)
Please
ensure that all registration information is correct and make
any changes PRIOR to completing the final exam, by notifying
Not Guilty Traffic School. Once certificates of completion
are sent to the Court, only the CTSI systems administrator
can make changes to the student's certificate information.
6)
Misrouted
certificates due to incorrect information from the
student are NOT the responsibility of the provider. In
addition, double-check the accuracy of all registration
information to ensure your certificate can be processed
expeditiously. Errors made during registration may cause a
delay in the processing of your certificate, which are not
the responsibility of the provider or the Court
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Tell me about the
UPS shipping option
THERE IS AN EXTRA CHARGE OF
$45.00 FOR THIS OPTION
If you choose the UPS option for your Certificate of
Completion, it will be sent to the address given during registration or directly to the court where you received your citation
(depending on the courts requirements).
All certificates are sent with a signature release, that way the package will be left for you if there is no person at the location that can sign for it
UPS cannot deliver to a PO BOX. You must enter a street address.
If the address you entered during registration is incorrect, your
UPS package needs to be re-directed and UPS needs to make the address correction. You will be responsible for the additional
$25.00 dollars, address correction fee charged by UPS.
If not sure about UPS. Please give us a call 1-800-508-0868
My
Court requires Identity Verification how does that work?
Various
Courts are now requiring all students to have their Identity
Verified while taking their final exams. This is a
procedure where you will be required too show proof of your
Identity, complete the Final Exam In-front of any notary that you
choose and have your final
exam Notarized You will need to print out your final exam and take
it to the Notary Public. At the Notary Public office they will
provided you with an "All Purpose Acknowledgment Form"
Don't
Worry! To meet this requirement it will be necessary for you
to use the services of a notary public, you can find a Notary
Public in the yellow pages or on the Internet. Notary Publics can
be located at Escrow Offices, Banks, Private Mailbox services and
there are mobile Notary Publics also. ( Any fee's required by the
Notary Public will be your Responsibility)
For more information about Identity Verification click here
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